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I ordered 2 yards of concrete for footings. I am a homeowner and not a contractor. The delivery came and three of us with wheelbarrows began unloading and pouring. The driver kept pouring. We had no place for extra concrete, so we began to pour around footings. It was my understanding from the person I made the order with that I would have to empty the truck. The driver finally stopped and gave me the paperwork. It showed 35 minutes (even though we have photo evidence it was less than 30) and 2.5 yards. I asked the driver twice if I was going to be charged extra - once for time and once for the extra .5 yards. Both times he said no.
Today, I noticed my credit card was charged an extra $111. When I called, the manager said it was my job to tell them when I was finished, and that the driver would keep pouring until we told him otherwise. Nowhere was this rule explained to me. The manager was adamant that I should have stopped them or not signed the receipt. I would not have signed the receipt if the driver told me it was an extra charge, and if the driver told me when I reached 2 yards, I would have stopped the pour.
The manager was unwilling to work with me, and nobody explained the rules to me. She said it was my job to know what 2 yards looks like.
The driver called me right after my conversation with the manager to apologize. He said it was his fault. I asked him to tell the manager this, but I have still not heard back from DMV.
My first experience with them was very friendly. Great customer service, Ivana is extremely friendly. Great customer service, I definitely recommend them! Will continue to use them in the future!!!
I’ve been doing business with DMV for awhile and I have always had a great experience with everyone on their office staff. Stephanie and Bonita are always very friendly and helpful. Not sure why the other reviewer had a problem but he is probably the one who initiated the negative experience. The guys in the yard, mechanics etc. are all good people. I always enjoy a trip over there. I usually deal with the owner and he has been a great client for many years. Always pays on time and does not whine about price. I cannot say that about many of my customers 🙂
I have done business with a lot different concrete companies over the years and I must say , DMV Concrete is one of the Best. Great service - Quality product- always on time. Giovanni , Ivana , Bonita , Stephanie And the drivers are Always very professional , accommodating and a pleasure to talk too. They always help get the job done.
I look forward to doing business with them for many years to come
Great product!!! Awesome concrete and the girls who answer the phone in the office are always pleasant and helpful. They even helped me in a bind and got me concrete the same day! Mix on site trucks so concrete is always fresh.
Great service! The dispatchers are so sweet. The concrete showed up on time and the driver was helpful. I will use them again when we expand our patio.
Wonderful honest concrete company!!!
Great product Great service